Returns policy

For full size bottles and discovery sets, subject to your compliance to keep the cellophane wrapper of the Product intact, you’re entitled to a refund of the Product if your claim is made not more than 30 days after the date of purchase (or from the date of your item being received in the case of pre orders).

We are currently unable to accept any returns from the European Union.

We generally do not accept returns of sample products, or discovery sets that do not come pre-wrapped with a cellophane wrapper. We are happy to provide a refund or replacement if the item is faulty or damaged.

  • If you wish to cancel your contract:
    • due to change of mind, cancellation may be made at any stage prior to the dispatch of your Order or in accordance with clause 3 of our terms and conditions; or
    • due to the goods being faulty, in accordance with clause 5 of our terms and conditions, we will reimburse you all payments received by you, including the cost of delivery (subject to clause 6.6(b) of our terms and conditions) and the process set out in this clause 6.6 of our terms and conditions will apply, provided that in respect of a claim of faulty goods, the relevant good is faulty in accordance with clause 6.5 of our terms and conditions, and if not, then we may refuse your refund/cancellation request.
  • We will use the same method of payment for issuing any refund owed to you using the method you used for your initial payment, unless we have expressly agreed otherwise.

 

  • We may make a deduction from any reimbursement issued to you for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

  • We will pay any refund owed to you without undue delay, and not later than:
    • 7 business days after the day we received back from you any goods supplied;
    • (if earlier) 7 business days after the day you provide evidence that you have returned the goods; or
    • if there were no goods supplied, 7 business days after the day on which we are informed about your decision to cancel this contract (if applicable).

 

  • For any valid cancellation under clause 1 of our terms and conditions, we may withhold reimbursement until we have received the relevant goods back from you or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

  • For any requested refund under clause 5 of our terms and conditions, we may withhold reimbursement until we have inspected the relevant goods, to ensure that they are faulty, and that a refund or replacement is appropriate.

 

  • If you have received the goods and wish to cancel these terms under this clause 6 of our terms and conditions:
    • you must send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from these terms to us (if this clause 6 is applicable). The deadline is met if you send back the goods before the period of 14 days has expired;
    • if you have arranged a return, you must provide us with an image of the packaged goods and postage tracking number; and
    • you will only be liable for any diminished value of a good resulting from your handling of the good to the extent that handling wasn’t necessary to establish the nature, characteristics and functioning of the good.